JOIN OUR FIRST TEAM!
First things first, allow us to tell you a little bit more about ourselves. Jobs & Business Glasgow (JBG is fine) is probably the biggest provider of employment and training advice and support in the city. And we’re pretty successful at it, even if we do say so ourselves. In this last crazy year alone we have worked with more than 4,000 of Glasgow’s finest upstanding citizens to help them find work, access training, sometimes just being a friendly face and voice in the lonely days of lockdowns. We’re proud of what we do but we’re always looking for new and innovative ways to support even more people.
Our customers come first. Many other businesses say that and to be fair, they mean it. However, for JBG it’s personal, because our job is to provide support, encouragement, perhaps even a friendly ear to those who need it most and we never lose sight of the responsibility we carry in providing the very best possible service. This has never been more crucial than right now, with so many people losing their jobs as a result of the Covid pandemic. So that’s why we’re now looking for some exciting new people to join our team!
Maybe that’s where you come in….
So that’s enough about us, we want to know a bit about you. How have you been affected by the pandemic? Maybe you’re unemployed, been placed on furlough, working on the dreaded “zero-hours” contract with no hours on offer? Do you have experience of delivering fabulous customer service, are you always determined to go the extra mile, do you like the sound of us and what we do? If so, read on…….
CUSTOMER FIRST OFFICER
Our Customer First Officer will be front and centre of a whole new approach to how we support our customers. Regardless of their circumstances and the challenges facing them we want our customers to be confident that we are helping them as well as we possibly can. Which is why our Officers will be so crucial, because first impressions really do count. As part of a small but perfectly formed team our Customer First Officers will often be the first point of contact for our new customers, helping them though the registration process, getting to know more about them and explaining more about JBG and how we can help.
And it won’t end there, because our Officers will keep in regular contact with these customers to make sure we’re still getting things right for them. We do need our Customer First Officers to have excellent IT skills and be comfortable and confident on video calls – after all, they will literally be the face of JBG!
So, what do you think? If you like the sound of us, do you think we’ll feel the same about you? If so, don’t hang about, have a look at the job description and apply!
Get it back to us before 5pm on Monday 15th March telling us why you’re exactly what we’re looking for. Oh, and one last thing, you must live in the wonderful city of Glasgow. The clue’s in our name…!
However it goes, best of luck.
- Must have home broadband/Wi-Fi (equipment provided by JBG)
- Must have ability to work from home with minimal interruptions
- Must be available for interview via Microsoft Teams w/c 22nd March or 29th March
- Possible start date early April 2021
Job Description (Please click on the link of your preferred format):
- Send a covering letter & CV to email@example.com
- Download and complete an application form and return to firstname.lastname@example.org
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