Privacy

This page describes how Jobs & Business Glasgow will process personal information under the new data protection laws which came into force on 25 May 2018.

If you cannot find the Privacy Statement you are looking please email: customercare@jbg.org.uk

Who are we?

Jobs & Business Glasgow (JBG) is a company limited by guarantee (SC108565) with charitable status (SC023930). JBG’s head office is located at Ladywell Business Centre, 94 Duke Street, Glasgow, G4 0UW. JBG is an Arm’s Length External Organisation of Glasgow City Council with the aim of delivering economic development activity on behalf of the city.

Property by Jobs & Business Glasgow Ltd, a trading subsidiary of JBG, is a company limited by guarantee (SC142446).

You can contact our data protection officer by post at City Chambers, George Square, Glasgow G2 1DU, or by email at: dataprotection@glasgow.gov.uk, or by telephone – 0141 287 1055.

Why do we need your personal information and what do we do with it?

We only ask for the minimum personal data necessary to provide the service you request or are entitled to. The purpose of processing is the service or entitlement for which the information is being collected, and your personal data will not be used for another purpose, unless further specified on the service-specific privacy statements, or otherwise provided to you as appropriate, or as provided for by law. Please refer to the specific purposes on the service-specific privacy notices for further processing of your information. We also use your information to verify your identity where required, contact you by post, email or telephone and to maintain our records.

What is our Legal basis for using your information?

The precise legal basis for us using your personal information will vary depending on which service we are providing to you. However, in most cases this will be because it is necessary for us to use your personal information to perform a task carried out in the public interest by us.

If we are using your personal information on a different basis, this will be explained in the specific privacy statements relating to those functions.

If we are using your information because:

• it is required for us to have a contract with you
• or you have consented to give it and if you do not provide us with the information we have asked for, we will not be able to provide that service to you.

Who do we share your information with?

We are legally obliged to safeguard public funds so we are required to verify and check your details internally and across the council family to prevent fraud – and we may share this information with other public bodies for the same purpose.
We are also legally obliged to share certain data with other public bodies, such as HMRC and will do so where the law requires this. In general, we will also comply with requests for specific information from other regulatory and law enforcement bodies where this is necessary and appropriate.
Your information is also analysed internally to help us improve our services.

The parties we share your information with will vary depending on which service we are providing to you. Please refer to the service-specific privacy notices for further information.

How long do we keep your information for?

We only keep your personal information for the minimum period amount of time necessary. Sometimes this time period is set out in the law, but in most cases it is based on the business need. We maintain a records retention and disposal schedule which sets out how long we hold different types of information for. You can view this on our website at www.jbg.org.uk/rrs or you can request a hard copy from the contact address stated above.

What are your rights under data protection law?

• access to your information – you have the right to request a copy of the personal information that we hold about you.

• correcting your information – we want to make sure that your personal information is accurate, complete and up to date. Therefore you may ask us to correct any personal information about you that you believe does not meet these standards.

• deletion of your information – you have the right to ask us to delete personal information about you where:
I. you think that we no longer need to hold the information for the purposes for which it was originally obtained
II. we are using that information with your consent and you have withdrawn your consent – see Withdrawing consent to using your information below
III. you have a genuine objection to our use of your personal information – see Objecting to how we may use your information below
IV. our use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – You have the right at any time to tell us to stop using your personal information for direct marketing purposes.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information that we hold about you or we are assessing the objection you have made to our use of your information. This right might also apply if we no longer have a basis for using your personal information but you don’t want us to delete the data. Where this right is realistically applied will mean that we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Withdrawing consent to use your information – Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

Please contact us as stated above if you wish to exercise any of these rights.

Contact with you for marketing purposes: You may choose to opt in or to restrict the collection or use of your personal information for marketing purposes, including case studies. If you have previously consented for marketing purposes, you can withdraw your consent by contacting us, or for every electronic marketing message we send you, there is also an unsubscribe link, and where applicable.

Monitoring and statistical research: Some information is analysed after collection and during use to provide statistical information to help improve services, monitor equality and other similar purposes.

Payment facilities: For one-off card payments on behalf of a cardholder, our staff enter payment card details into a payment processing device. If our staff enter cardholder details on behalf of the user, it is entered only as instructed and not recorded or stored in any permanent form.

Information you have given us about other people

If you have provided anyone else’s details on this form, please make sure that you have told them that you have given their information to Jobs & Business Glasgow. The purpose that we use this information for will be detailed in the service specific privacy statement. If they want any more information on how we will use their information they can visit our web site www.jbg.org.uk/privacy or email customercare@jbg.org.uk

What do you do if you have a complaint?
We aim to directly resolve all complaints about how we handle personal information. However, you also have the right to lodge a complaint with the Information Commissioner’s Office, who can be contacted by post at: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. By phone on 0303 123 1113 (local rate) or 01625 545 745. Visit their website for more information at- https://ico.org.uk/concerns

More Information

For more details on how we process your personal information you can visit www.jbg.org.uk/privacy,  email us customercare@jbg.org.uk or please click on any of the links below

If you do not have access to the internet you can contact us via telephone on 0300 123 2898 to request hard copies of our documents.