Customer Support Assistant (1)

Jobs & Business Glasgow is responsible for promoting a full range of services to clients and business support across Glasgow.

We are looking to recruit Customer Support Assistant working within Team

You will be required to have:

Duties:

Job Requirements:

Successful applicants will have the ability to put people at ease by using customer service skills. They will also be reliable, organised, and patient. The ability to work with customers in a sensitive and professional manner is essential.

• Enthusiastic and committed to a customer first service.
• Experience, or willingness to learn, the use of Microsoft Teams (Video Calling.).
• Basic knowledge and a willingness to learn Microsoft Office packages in order to develop good digital skills.
• Ability to work with sensitive personal data. You will be required to maintain a high level of confidentiality at all times.
• Ability to communicate key information clearly and confidently to groups.
• Ability to work at and to travel to various locations throughout the city.

Job Requirements:

Successful applicants will have the ability to put people at ease by using customer service skills. They will also be reliable, organised, and patient. The ability to work with customers in a sensitive and professional manner is essential.

Essential Requirements:

You will be responsible for identifying customers who require support from JBG Employability and other services.

If the applicant would like to be considered for hybrid office and home working, then they will need to have either an active internet connection at home or the ability for one to be installed. If home working is not possible for whatever reason, all hours will be worked in a Glasgow Life office with the location entirely dependent on operational availability.

We would welcome applicants looking for either part time or full-time positions.

You will be responsible for identifying customers who require support from JBG Employability and other services.

If the applicant would like to be considered for hybrid office and home working, then they will need to have either an active internet connection at home or the ability for one to be installed. If home working is not possible for whatever reason, all hours will be worked in a Glasgow Life office with the location entirely dependent on operational availability.

We would welcome applicants looking for either part time or full-time positions.

Desirable Requirements:

• Enthusiastic and committed to a customer first service.
• Experience, or willingness to learn, the use of Microsoft Teams (Video Calling.).
• Basic knowledge and a willingness to learn Microsoft Office packages in order to develop good digital skills.
• Ability to work with sensitive personal data. You will be required to maintain a high level of confidentiality at all times.
• Ability to communicate key information clearly and confidently to groups.
• Ability to work at and to travel to various locations throughout the city.

Additional Information:

Successful applicants will require a bank account/credit union account (in their own name paid weekly (one week in arrears)

To take part in this opportunity availability is required on the anticipated dates: -                    

Vacancy Closing date: Thur 5^th November 2026                    

Pre-Screening:

Job Interviews:                                                          

JBG Induction: Monday 9^th November 2026

Job Start Date: TBC / Wed 11^th November 2026

Successful applicants will require a bank account/credit union account (in their own name paid weekly (one week in arrears)

To take part in this opportunity availability is required on the anticipated dates: -                    

Vacancy Closing date: Thur 5^th November 2026                    

Pre-Screening:

Job Interviews:                                                          

JBG Induction: Monday 9^th November 2026

How To Apply:

Applicants must be registered with Jobs & Business Glasgow

Applicants must be registered with Jobs & Business Glasgow