Jobs & Business Glasgow (JBG) has announced two exciting opportunities for local residents to take their first steps back into work. The roles, Customer Support Assistants, will offer successful applicants a 26-week paid placement with full training, holiday entitlement, and employee benefits.

The positions, available across Glasgow Life locations, are part of a supported employment programme designed to help people gain valuable experience in customer service, digital skills, and frontline support.

What’s involved?
Customer Support Assistants will play a key role in two important city services:

  • Family Finances Key Workers Approach (FFKW) – supporting parents to improve their financial wellbeing and access the right services.

  • Universal Credit Support Service – helping residents navigate Universal Credit applications and connect with wider support.

Day-to-day duties include welcoming customers at Glasgow Life venues, assisting with digital tasks like setting up email accounts, providing information about local services, and helping with the evidence needed to make a Universal Credit claim.

No previous experience is required, as full training will be provided – including the chance to gain a PC Passport digital qualification (SCQF Level 5).

Who can apply?
Applicants should:

  • Be registered with Jobs & Business Glasgow (or willing to register).

  • Be able to provide proof of address and proof of benefit (if applicable).

  • Be positive, reliable, and willing to learn.

The role is available on a full-time (35 hours) or part-time basis, typically Monday to Friday, 9am–5pm. Pay is £12.60 per hour.

Key dates:

  • Applications close: Friday 12 September 2025

  • Pre-screening: Friday 12 September 2025

  • Interviews: Week beginning 15 September 2025

  • Induction: Week ending 19 September 2025

  • Start date: Week beginning 22 September 2025

How to apply
Glasgow residents interested in the roles should contact the JBG Customer Service Team on 0300 123 2898, quoting Customer Support Assistant ILM JBG opportunity. Existing JBG customers can also register their interest directly with their adviser.