To apply for any of the vacancies below, you must be a Glasgow City Council resident.
These jobs are just a small flavour of what we have available. The majority of jobs are sourced for our existing customers and are not made public on our website. To find out how we can source a job for you, please call our customer service team on freephone 0300 123 2898
Hanlon Client Vacancies
Lists the latest vacancies added to this Hanlon Client database.
Account Manager F/T
Reference: Acc25535
Opportunity Type:
Job Opportunity - Published to Website
Overview:
Account Manager required to build and maintain relationships with clients and candidates to ensure their satisfaction and retention. Account Managers are responsible for identifying clients needs and goals, developing strategies to meet these needs and goals and managing the execution of those strategies. They must be able to effectively communicate with clients and internal team members, co-ordinate efforts and provide a high level of customer service.
Duties:
Manage an assigned portfolio of care service providers, ensuring they provide exceptional customer service and addressing any concerns or issues that arise promptly.Maintain sales within key accounts by building relationships with Home Manager's and any relevant parties responsible for agency staffing provisions.Manage any candidate cancellations ensuring that every effort is made to achieve recovery, updating the client throughout the process.Identify new sales opportunities with current or prospective clients and maintaining high level of customer satisfaction.Support clients through any challenges and developing account plans to support and improve the service.Report immediately to the Call Centre Manager/Head of Operations any significant changes in shift requirements relating to their clients list. (i.e. using other agencies, training requirements, change of ownership, potential new clients. )Manage shift fulfilment's and wherever necessary the assignment of staff through the platform.Conduct check in calls with Care Service Providers and Healthcare Professionals as per agreed Key Performance Indicators (KPI) set out by the Call Centre ManagerManage compliance forms for all external vendor sites, ensuring staff are proposed to any vacancies in timely mannerBuild effective relationships with candidates and clients alike ensuring a high level of professionalism at all timesRespond to emailsUpkeep of reporting information with other Account Managers to provide any necessary support and to maximise opportunities to cover across the UKSupport with overflow enquiries from other departments where necessaryOther admin duties as required
Essential Requirements:
Must have previous experience in a Call Centre and Customer Service, have excellent verbal and written communications, be self motivated and ability to problem solve
Additional Information:
Monday-Friday 08:30-17:00 (40 hours), with one weekend day in 4 weeks which can be paid overtime or they can take a midweek day back instead. (£12 per hour)
How To Apply:
To apply please speak to your JBG Adviser or call our Customer Service Team free on 0300 123 2898 to register
Closing Date:
10 May 2024
Number of Places: 1
Account Manager P/T
Reference: Acc25536
Opportunity Type:
Job Opportunity - Published to Website
Overview:
Account Manager required to build and maintain relationships with clients and candidates to ensure their satisfaction and retention. Account Managers are responsible for identifying clients needs and goals, developing strategies to meet these needs and goals and managing the execution of those strategies. They must be able to effectively communicate with clients and internal team members, co-ordinate efforts and provide a high level of customer service.
Duties:
Manage an assigned portfolio of care service providers, ensuring they provide exceptional customer service and addressing any concerns or issues that arise promptly.Maintain sales within key accounts by building relationships with Home Manager's and any relevant parties responsible for agency staffing provisions.Manage any candidate cancellations ensuring that every effort is made to achieve recovery, updating the client throughout the process.Identify new sales opportunities with current or prospective clients and maintaining high level of customer satisfaction.Support clients through any challenges and developing account plans to support and improve the service.Report immediately to the Call Centre Manager/Head of Operations any significant changes in shift requirements relating to their clients list. (i.e. using other agencies, training requirements, change of ownership, potential new clients. )Manage shift fulfilment's and wherever necessary the assignment of staff through the platform.Conduct check in calls with Care Service Providers and Healthcare Professionals as per agreed Key Performance Indicators (KPI) set out by the Call Centre ManagerManage compliance forms for all external vendor sites, ensuring staff are proposed to any vacancies in timely mannerBuild effective relationships with candidates and clients alike ensuring a high level of professionalism at all timesRespond to emailsUpkeep of reporting information with other Account Managers to provide any necessary support and to maximise opportunities to cover across the UKSupport with overflow enquiries from other departments where necessaryOther admin duties as required
Essential Requirements:
Must have previous experience in a Call Centre and Customer Service, have excellent verbal and written communications, be self motivated and ability to problem solve
Additional Information:
Part time post can either be Monday-Friday 09:30-14:30 (25 hours) or it can be over 3 days 08:30-17:00 (24 hours)
How To Apply:
To apply please speak to your JBG Adviser or call our Customer Service Team free on 0300 123 2898 to register
Closing Date:
10 May 2024
Number of Places: 1
Vulnerable Customer Specialist
Reference: Vul25557
Opportunity Type:
Job Opportunity - Published to Website
Overview:
City Centre Call Centre are recruiting for staff and welcome applications from students - offering a competitive salary and flexibility around lectures to suit your study needs. You should have relevant experience and confident making and taking calls, be available for 6 week full time training initially (Monday-Friday 9am-5pm). Start date 3rd June.
Duties:
You will work on behalf of a banking client, handling inbound and outbound calls from customers who have specialist needs. Your role is to take control of the call, understand the customers circumstances both personal and financial, review budget information and discuss the appropriate options with the customer. You will support customers throughout the collections lifecycle, from the first signs of financial difficulty through to enforcement of court orders. There is a range of options available to support the customer based on their individual circumstances.
Essential Requirements:
You will need to have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care. Experience of making and taking calls.
Additional Information:
Salary from £26,436 (pro rata) & rising depending on experience.Fantastic monthly bonus where you could earn around an additional £2000 per year!31 days holiday including all bank holidaysDiscount and cash back on hundreds of high-street shopsOptional private healthcare plan (BUPA)Lots of great monthly incentives where you can win a range of prizes and rewardsHybrid working! Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance!
Closing Date:
17 May 2024
Number of Places: 6
Cleaner (Day Shift)
Reference: Cle25564
Opportunity Type:
Job Opportunity - Published to Website
Overview:
As a Cleaner at the Scottish Event Campus (SEC) in Glasgow, you will play a vital role in maintaining the cleanliness and hygiene standards of the SEC campus. You will be responsible for ensuring that all areas are kept clean, organised and presentable to provide a safe and pleasant environment for employees and visitors. • Day Shift: 0700 – 1400 £12.00 (Per Hour),
Duties: Perform cleaning duties such as sweeping, mopping, hoovering, dusting, and sanitising surfaces in designated areas including offices, meeting rooms, toilets and common areas, Empty and clean waste bins and dispose of rubbish in a hygienic manner, Monitor and replenish cleaning and hygiene supplies as needed, ensuring adequate stock levels are maintained, Follow established cleaning schedules and procedures to ensure all tasks are completed efficiently and thoroughly, Report any maintenance issues, damages, or safety hazards to the appropriate supervisor for resolution, Adhere to health and safety regulations and guidelines to maintain a safe working environment for yourself and others,
Essential Requirements: Previous experience in commercial cleaning or a similar role is preferred but not essential.Ability to follow instructions and work independently with minimal supervision.Strong attention to detail and dedication to maintaining high cleanliness standards.Good communication skills and the ability to work effectively as part of a team.Reliable and punctual with a positive attitude towards your work.Ability to commute to and from the Scottish Event Campus
Desirable Requirements:
Must be able to provide ID i.e., Birth certificate or passport, Proof of NI number, Proof of address – original dated within 3 months and bank details,You are expected to wear black trousers/smart jeans/ black shoes/trainers. We will provide T-shirt/polo shirt,
Additional Information:
This position involves working primarily indoors in various event spaces within the SEC campus, • Regular standing, walking, bending, and lifting will be required, • This role may require weekend or evening work to accommodate event schedules and cleaning requirements,
How To Apply:
To apply please speak to your JBG Adviser or call our Customer Service Team free on 0300 123 2898 to register
Closing Date:
24 May 2024
Number of Places: 10
Cleaner (Back Shift)
Reference: Cle25566
Opportunity Type:
Job Opportunity - Published to Website
Overview:
As a Cleaner at the Scottish Event Campus (SEC) in Glasgow, you will play a vital role in maintaining the cleanliness and hygiene standards of the SEC campus. You will be responsible for ensuring that all areas are kept clean, organised and presentable to provide a safe and pleasant environment for employees and visitors. • Back Shift: 1400 – 2200 - £12.00 (Per Hour)
Duties: Perform cleaning duties such as sweeping, mopping, hoovering, dusting, and sanitising surfaces in designated areas including offices, meeting rooms, toilets and common areas, Empty and clean waste bins and dispose of rubbish in a hygienic manner, Monitor and replenish cleaning and hygiene supplies as needed, ensuring adequate stock levels are maintained, Follow established cleaning schedules and procedures to ensure all tasks are completed efficiently and thoroughly, Report any maintenance issues, damages, or safety hazards to the appropriate supervisor for resolution, Adhere to health and safety regulations and guidelines to maintain a safe working environment for yourself and others,
Essential Requirements: Previous experience in commercial cleaning or a similar role is preferred but not essential.Ability to follow instructions and work independently with minimal supervision.Strong attention to detail and dedication to maintaining high cleanliness standards.Good communication skills and the ability to work effectively as part of a team.Reliable and punctual with a positive attitude towards your work.Ability to commute to and from the Scottish Event Campus
Desirable Requirements:
Must be able to provide ID i.e., Birth certificate or passport, Proof of NI number, Proof of address – original dated within 3 months and bank details,You are expected to wear black trousers/smart jeans/ black shoes/trainers. We will provide T-shirt/polo shirt,
Additional Information:
This position involves working primarily indoors in various event spaces within the SEC campus, • Regular standing, walking, bending, and lifting will be required, • This role may require weekend or evening work to accommodate event schedules and cleaning requirements,
How To Apply:
To apply please speak to your JBG Adviser or call our Customer Service Team free on 0300 123 2898 to register
Closing Date:
24 May 2024
Number of Places: 10
Cleaner (Night Shift)
Reference: Cle25567
Opportunity Type:
Job Opportunity - Published to Website
Overview:
As a Cleaner at the Scottish Event Campus (SEC) in Glasgow, you will play a vital role in maintaining the cleanliness and hygiene standards of the SEC campus. You will be responsible for ensuring that all areas are kept clean, organised and presentable to provide a safe and pleasant environment for employees and visitors. • Night Shift: 2200 – 0700 - £12.55 (Per Hour)
Duties: Perform cleaning duties such as sweeping, mopping, hoovering, dusting, and sanitising surfaces in designated areas including offices, meeting rooms, toilets and common areas, Empty and clean waste bins and dispose of rubbish in a hygienic manner, Monitor and replenish cleaning and hygiene supplies as needed, ensuring adequate stock levels are maintained, Follow established cleaning schedules and procedures to ensure all tasks are completed efficiently and thoroughly, Report any maintenance issues, damages, or safety hazards to the appropriate supervisor for resolution, Adhere to health and safety regulations and guidelines to maintain a safe working environment for yourself and others,
Essential Requirements: Previous experience in commercial cleaning or a similar role is preferred but not essential.Ability to follow instructions and work independently with minimal supervision.Strong attention to detail and dedication to maintaining high cleanliness standards.Good communication skills and the ability to work effectively as part of a team.Reliable and punctual with a positive attitude towards your work.Ability to commute to and from the Scottish Event Campus
Desirable Requirements:
Must be able to provide ID i.e., Birth certificate or passport, Proof of NI number, Proof of address – original dated within 3 months and bank details,You are expected to wear black trousers/smart jeans/ black shoes/trainers. We will provide T-shirt/polo shirt,
Additional Information:
This position involves working primarily indoors in various event spaces within the SEC campus, • Regular standing, walking, bending, and lifting will be required, • This role may require weekend or evening work to accommodate event schedules and cleaning requirements,
How To Apply:
To apply please speak to your JBG Adviser or call our Customer Service Team free on 0300 123 2898 to register
Closing Date:
24 May 2024
Number of Places: 10
Trainee Bus Driver/Bus Driver
Reference: Tra25509
Opportunity Type:
Job Opportunity - Published to Website
Overview:
First Bus are recruiting for various depots across Glasgow City. Being a Bus Driver with First Group is about providing excellent customer service.
Duties:
Training to drive buses throughout Glasgow and surrounding areas. Flexible shifts avaialble2,3, 4 or 5 days (part and full time hours available)Part time up to 25 hours, full time from 38 hours per week
Essential Requirements: Customers Aged 18+ with Driving Licence (no more than 6 points),Hold a full UK license for at least 6 months or a full PCV license with no more than 6 points,No Bans within the last 4 years,No drink driving convictions in the last 11 years,Any spent drink driving conviction should be removed from your licence before submitting application,Medicals (D4) DVLA Requirements - carried out by a Doctor (on site),Medicals will include Blood Pressure, Eye Sight Tests and Height/Weight and Previous Medical History,First Bus also include Drug/Alcohol Test at medical.
How To Apply:
Please speak to your JBG adviser or call us on Freephone 0300 123 2898
Closing Date:
31 May 2024
Number of Places: 10