Join our Team

The pandemic hit the employment market hard, and as a result, many lost their jobs or were placed on temporary or low hour contracts.

To support Glasgow City Council residents, we created 26 week paid employment programmes to provide opportunity to start in a role where there is no previous experience. During the 26 weeks, full training is given as the candidate gains valuable work experience whilst receiving a wage.

Following on, some may be invited to stay in the role or if this is not possible, our Advisers will assist them to source further employment. Either way, our goal is to support Glasgow residents to their desired end result.

Database Support

In this role you will provide support to our Database Officer who oversee’s our organisation’s database, Hanlon. 

Hanlon is our central database resource where staff input customer details and activities, this information is then used to complete company wide reports.

We will provide full training on how to offer Hanlon user support via phone and email, this will include; user login requests, and the ways to prepare and run requested reports.

The finer details

We are recruiting exciting, fixed term supported employment opportunities for city residents who are actively looking for work.

Successful applicants will be offered a 26 week paid work placement, 35 hours per week, paying £10.90 per hour, earning a weekly wage, holiday entitlement and other employee benefits.

A bank account or credit union account (in employees name) is required to receive wages.

Hours of work will be Monday to Thursday 9am to 5pm, and Friday 9am to 1pm (35 hours). This role will be worked between a City Centre location with some home working.

Job Requirements:

Successful applicants will be demonstrated a flair for numbers, accuracy and can deal with assigned tasks and have experience with the following:

  • Experience in a previous database or office environment.
  • Can plan, organise, and complete work in a set time
  • A high degree of data entry accuracy, interpersonal and communications skills with the ability to deliver an exceptional and professional service.
  • Good literacy skills
  • Good IT skills and working knowledge of Microsoft Word/Excel
  • Can effectively follow GDPR (security/audit procedures)

Candidates will also require an active internet connection in their home to allow for home working.

How to Apply:

Existing JBG customers please contact your JBG Adviser to register your interest in this opportunity.

New customers must be registered with JBG. To book a Registration Appointment please call our Customer Service Team on: Freephone 0300 123 2898 quoting your interest in the ILM Accounts Receivable opportunity.

Please note, you are also required to provide proof of address and proof of current benefit (where applicable).

Download the application form and job description below, once completed please return to

Customer Support Assistant

JBG Application form

Dates for your diary:

  • Application closing date: 12 noon on Fri 30th June 2023
  • Job interviews: Thursday 13th July 2023
  • Job start date: Mon 24th July 2023