Join our Team

The pandemic hit the employment market hard, and as a result, many lost their jobs or were placed on temporary or low hour contracts.

To support Glasgow City Council residents, we created 26 week paid employment programmes to provide opportunity to start in a role where there is no previous experience. During the 26 weeks, full training is given as the candidate gains valuable work experience whilst receiving a wage.

Following on, some may be invited to stay in the role or if this is not possible, our Advisers will assist them to source further employment. Either way, our goal is to support Glasgow residents to their desired end result.

Customer Service Assistant

Working in Glasgow Life Library venues, you will work alongside the Family Finance Key Worker Service (which is designed to support parents to increase their income through employment and improve financial capability achieved through person centred and multi partnership approach dedicated to reducing and removing barriers to progression. Successful candidates will also have the opportunity to learn about UC Service (which acts as a triage connecting people to the support and advice which helps them to apply and transition to Universal Credit.



Glasgow Life Universal Credit Support Team. You will act as a neighbourhood guide, connecting people to the support and advice they need to apply and transition to Universal Credit.

When doing this, you will identify customers who may benefit from the free employment services of Jobs & Business Glasgow, and other support services.

Please note, there will be some home working involved in this role, which will involve completing paperwork and adding information to a database. 

The finer details

We are recruiting exciting, fixed term supported employment opportunities for city residents who are actively looking for work.

Successful applicants will be offered up to 26 weeks paid work placement, 35 hours per week, paying £10.90 per hour, earning a weekly wage, holiday entitlement and other employee benefits.

A bank account or credit union account (in employees name) is required to receive wages.

Job Requirements:

Successful applicants will be presentable and approachable with the ability to put people at ease. Having strong communication skills, you will be reliable, organised, and patient and have the ability to work with customers in a sensitive and professional manner.

  • Experience of using MS Team/Zoom (Video Calling)
  • Knowledge of Universal Credit and legacy benefits.
  • Knowledge of local partnership networks.
  • Competent in the use of Microsoft Office packages as well as having good digital skills.
  • General education with good literacy and numeracy skills.
  • Ability to work with customers in a sensitive and professional manner.
  • Ability to work with sensitive personal data, keeping a high level of confidentiality at all times.
  • Ability to communicate key information clearly.
  • Ability to work at and travel to various locations throughout the city.
  • Enthusiastic and committed to a customer first service.

Candidates will also require an active internet connection in their home to allow for home working.

How to Apply:

Existing JBG customers please contact your JBG Adviser to register your interest in this opportunity.

New customers must be registered with JBG. To book a Registration Appointment please call our Customer Service Team on: Freephone 0300 123 2898 quoting your interest in this opportunity.

Please note, you are required to provide proof of address and proof of current benefit (where applicable).

Dates for your diary:

  • Application closing date: Mon 11th Sep 2023
  • Job interviews: Wed 13th Sep 2023
  • Job start date: Mon 18th Sep 2023*
  • Job Location: Glasgow Life venues (Glasgow)

*An induction day will take place on Thurs 14th Sep 2023